At NewGen Labs, we are committed to providing high-quality research peptides for your scientific endeavors. Due to the sensitive nature of our products and the strict protocols required to maintain purity and prevent contamination, we maintain a firm policy regarding returns and refunds.
Policy Overview
Final Sale
All sales of research peptides are considered final. Once a product has left our facility, it cannot be returned for a refund or exchange.
Contamination Safety
To ensure the safety and integrity of our supply chain and protect all researchers, we cannot accept returns under any circumstances. Opened or unopened products cannot be restocked or resold once they have been dispatched.
Exceptions
Damaged or Defective Products
We understand that, in rare instances, a product may arrive in a condition that does not meet our quality standards. We stand behind the quality of our inventory.
If you believe your product is defective or was damaged during transit, you must notify us within 48 hours of receiving your shipment.
How to report an issue
Contact Support
Email us at info@newgenlabs.co.uk with your order number and a clear description of the issue.
Provide Evidence
Please include high-quality photographs of the product, the packaging, and any visible signs of damage or defect.
Assessment
Our team will review your case. If the error is verified as a fault on the part of NewGen Labs (such as a shipping error or a documented manufacturing defect), we will determine the appropriate resolution.
Potential Resolutions
If a claim is approved, NewGen Labs may, at our sole discretion, offer one of the following:
Replacement
We may ship a replacement product at no additional cost.
Store Credit
We may issue store credit equivalent to the value of the affected product.
Refund
In specific cases, a refund may be issued to your original payment method.
Important Considerations
Shipping Issues
NewGen Labs is not responsible for products that are lost, stolen, or damaged after delivery has been confirmed by the carrier.
Improper Storage/Use
We are not responsible for product degradation caused by improper storage, handling, or use after the product has been delivered to your location. Please ensure you follow all provided handling instructions immediately upon receipt.
Return Authorization: Do not ship any items back to our facility without prior written authorization from a member of our support team. Any unauthorized returns will be disposed of and will not be eligible for credit or refund.
Questions?
If you have questions regarding this policy or need to discuss an order, please reach out to our team at Info@newgenlabs.co.uk. We are here to ensure your experience with NewGen Labs meets your research expectations.
NewGen Labs reserves the right to update or modify this policy at any time without prior notice.
